FONDA — The Montgomery County Department of Motor Vehicles has a fresh new look to it which was revealed at its grand reopening on Wednesday.
Montgomery County Clerk Brittany Kolbe hosted the grand reopening and gave a tour through the DMV which highlighted all the changes made within department.
Those changes include an information window, a fast lane, walls repainted a new color, new line stanchions, a refinished writing desk area and new rugs on the floor.
“I want to thank my DMV staff. I know it’s not easy working in a construction site for months,” Kolbe said. “I appreciate your patients and your grace through this whole thing and I hope you know that not only will these changes help our customers, but they will also give you guys a better work environment and a much better place to be.”
The new information window is designed for clientele to ask any questions and receive forms to help ensure they have the right documentation before waiting in line.
The information window will also help prevent customers from making several trips to the DMV or waiting in line more than once for one transaction.
“So we added this informational window. There is nothing worse than standing in line and you finally get to the window only to be told that you don’t have what you need and you have to get back out of line, get what you need and then get back in line and wait again,” Kolbe said. “The information window will tell them everything that they need. This prevents frustration and cuts down on wait times.”
Kolbe said they also had their forms redone, so they are numbered and labeled clearly so people understand what they need before they get into line.
The fast lane was created to help reduce wait times for constituents who have quick, simple transactions. Services in the fast lane include registration renewals, plate returns, address changes, driver responsibility assessment payments, insurance lapse payments and license suspension payments.
“All of these changes are really just to better serve our constituents,” Kolbe said. “Everyone should have a great experience when they come to the DMV. We’re here to serve, we’re in public service and it’s all about having people have a great experience when they come in here.”